Insights tagged ‘Frameworks’
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Go to the actual place and see the actual thing
Somewhere in a Toyota plant in the early 1950s, a young engineer stood inside a chalk circle drawn on the factory floor. Taiichi Ohno, the architect of the Toyota Production System, had put him there with a single instruction. Watch. No clipboard, no agenda, just observe what ha…
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Received wisdom: classic frameworks under AI pressure 01: David C Baker
David C Baker has spent thirty years telling agency owners something they already suspected but lacked the courage to act on. You are not expensive enough, not focused enough in what you do. You are not sufficiently authoritative with your clients. The issue is not your work. Th…
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Received wisdom: classic frameworks under AI pressure 02: Crabtree's LER
What happens to the labour efficiency ratio when labour isn’t the bottleneck? Greg Crabtree has spent decades telling agency owners something they did not want to hear. Your business is not a creative enterprise with a financial problem. It is a labour arbitrage operation with …
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On getting paid faster
These five cashflow levers are arguably the quickest, easiest wins when optimizing your service business. Frequency of online payment deposits Update your online payment system to deposit into your bank account daily instead of weekly. Or whatever the quickest interval availab…
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Principles and systems to optimize your service business
One of the greatest challenges in starting and owning a service business is the shift from doing the work to building the business that does the work, and then optimizing that business to be better than everyone else doing similar work. In December of last year I sold the web d…
