Hello, world!

By Garrett,

Hello, world!

It’s been a while since I sat behind the wheel of a fresh new website.

The last first blog post I wrote was in 2014 shortly after starting Good Work, the web development agency that I started and ran for over 10 years. Before that was Erskine Design and before that was a web design company I started in college. If you add it all together I’ve spent 18 long years in digital client services.

With my last business, Good Work, I followed the classic maker-to-business-owner trajectory—doing what I loved (making things), then gradually delegating my work to others until, before I knew it, I wasn’t making anything at all!

I spent most of 2024 thinking through my purpose and what I should do next. I considered everything from operations consulting for digital service businesses to riding the silver tsunami and purchasing a 20-30 year old blue collar business. Every few months I came to my wife with a new idea for our future, and she somehow patiently cheered on each one of them. I got pretty far into a few ideas before realizing that I couldn’t see myself doing any of it! Back to the drawing board…

One day I was speaking to Phil about this conundrum and through conversation, I remembered an old known that I had lost sight of: I was born to make stuff on the internet. After about five seconds of back and forth it became incredibly clear that the next step was to start the last business I’ll ever work at; a little innovation studio called Better Than Good.


Looking back, the best moments of my career were when I was deep in the details: inventing, optimizing and problem-solving. And that’s what Better Than Good is all about—blending design, technology and business expertise to create and improve products, brands and processes.

Here’s to a future of inventing products and solving problems through the lense of design, technology and business expertise.

I’ll be sharing the journey on this blog along the way.

More insights:

  • The cost of everything and value of nothing

    Nobody knows what a token will cost in five years. Nobody knows how many tokens a single user will burn through in a working day, or whether the word “token” will even still mean what it means now once models have been carved up, distilled, and pushed to the edge. We know roughl…

  • Go to the actual place and see the actual thing

    Somewhere in a Toyota plant in the early 1950s, a young engineer stood inside a chalk circle drawn on the factory floor. Taiichi Ohno, the architect of the Toyota Production System, had put him there with a single instruction. Watch. No clipboard, no agenda, just observe what ha…

  • Climbing the Claude ladder: from prompting to orchestrating

    Most people using Claude are stuck on the first rung of a very tall ladder. They open a chat, type a question, get an answer, and move on with their day. Which is fine, but it’s a bit like buying a full workshop and only using the tape measure. I’ve spent the better part of a y…

  • The path to an agent-first web

    For three decades, the web has operated on an implicit contract between the people who build websites and the people who visit them. You design pages for human eyes and organise information for human brains, monetising attention through ads, upsells, and sticky navigation patter…

  • Generative engine optimisation: separating sound practice from snake oil

    A new three-letter acronym is stalking the marketing industry. Generative Engine Optimisation (GEO) is the practice of making your content visible in AI-generated answers, such as those produced by ChatGPT, Perplexity, Google AI Overviews, and Claude. The term was coined in a 20…

All insights

Book a call

Have a challenge in mind or just want to connect? Schedule a call with Garrett, or reach out via email or LinkedIn.

A playful, hand-drawn illustration of a group of characters holding up scorecards with the number ‘11’. They sit behind a table scattered with various other numbers.