Insights tagged ‘Digital Strategy’
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Software was never meant to last forever
There is a particular kind of frustration that anyone who has worked inside a mid-sized organisation will recognise. You are eighteen months into a Salesforce implementation. The original scope was clean and reasonable. But somewhere around month four, somebody realised that you…
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Fall back
What creative studios and dev shops (and probably everyone else, too) need to do to stay relevant in the AI era without becoming commoditized slop. What’s covered: Your people are your moat · Easy to do, hard to be the best · Quality and simplicity · Never look to others · Don…
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On getting paid faster
These five cashflow levers are arguably the quickest, easiest wins when optimizing your service business. Frequency of online payment deposits Update your online payment system to deposit into your bank account daily instead of weekly. Or whatever the quickest interval availab…
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Reading between the lines
There’s a lot to learn in a professional services business between the day you open your doors and the day you sell or retire or whatever it is you do next. And there are a million different angles you can take to improve the future based on the past. Here is a line graph of my…
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The stuff between
Simply put, your service business in its most raw form look something like this: Stuff → Lead; Lead → stuff → Signed contract; Signed contract → stuff → Start; Start → stuff → Complete; Complete → stuff → Aftercare. And there’s a level of automation and organizatio…
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Principles and systems to optimize your service business
One of the greatest challenges in starting and owning a service business is the shift from doing the work to building the business that does the work, and then optimizing that business to be better than everyone else doing similar work. In December of last year I sold the web d…
